✏️ Editing: SupportModel.php

<?php namespace App\Models;

use CodeIgniter\Model;

class SupportModel extends BaseModel
{
    protected $builder;
    protected $builderCategories;
    protected $builderTickets;
    protected $builderSubTickets;

public function __construct()
    {
        parent::__construct();
        $this->builder = $this->db->table('knowledge_base');
        $this->builderCategories = $this->db->table('knowledge_base_categories');
        $this->builderTickets = $this->db->table('support_tickets');
        $this->builderSubTickets = $this->db->table('support_subtickets');

}

/*
     * --------------------------------------------------------------------
     * Content
     * --------------------------------------------------------------------
     */

//input values
    public function inputValues()
    {
        return [
            'lang_id' => inputPost('lang_id'),
            'title' => inputPost('title'),
            'slug' => inputPost('slug'),
            'content' => inputPost('content'),
            'category_id' => inputPost('category_id'),
            'content_order' => inputPost('content_order')
        ];
    }

//add content
    public function addContent()
    {
        $data = $this->inputValues();
        if (empty($data['slug'])) {
            $data['slug'] = strSlug($data['title']);
        }
        $data['created_at'] = date('Y-m-d H:i:s');
        return $this->builder->insert($data);
    }

//edit content
    public function editContent($id)
    {
        $content = $this->getContent($id);
        if (!empty($content)) {
            $data = $this->inputValues();
            $data['slug'] = removeSpecialCharacters($data['slug'], true);
            if (empty($data['slug'])) {
                $data['slug'] = strSlug($data['title']);
            }
            return $this->builder->where('id', $id)->update($data);
        }
        return false;
    }

//get content
    public function getContent($id)
    {
        return $this->builder->where('id', clrNum($id))->get()->getRow();
    }

//get content by slug
    public function getContentBySlug($slug)
    {
        return $this->builder->where('slug', cleanStr($slug))->get()->getRow();
    }

//get contents by category
    public function getContentsByCategory($categoryId)
    {
        return $this->builder->where('category_id', clrNum($categoryId))->orderBy('knowledge_base.content_order')->get()->getResult();
    }

//get first content by category
    public function getFirstContentByCategory($categoryId)
    {
        return $this->builder->where('category_id', clrNum($categoryId))->get(1)->getRow();
    }

//get contents by langugae
    public function getContentsByLang($langId)
    {
        return $this->builder->select('knowledge_base.*, (SELECT name FROM knowledge_base_categories WHERE knowledge_base.category_id = knowledge_base_categories.id) AS category_name')
            ->where('lang_id', clrNum($langId))->orderBy('knowledge_base.content_order')->get()->getResult();
    }

//get content search count
    public function getContentSearchCount($langId, $q)
    {
        $this->builder->select('knowledge_base.*, (SELECT name FROM knowledge_base_categories WHERE knowledge_base.category_id = knowledge_base_categories.id) AS category_name, 
        (SELECT slug FROM knowledge_base_categories WHERE knowledge_base.category_id = knowledge_base_categories.id) AS category_slug');
        if (!empty($q)) {
            $this->builder->like('knowledge_base.title', cleanStr($q))->orLike('knowledge_base.content', cleanStr($q));
        }
        return $this->builder->where('lang_id', clrNum($langId))->countAllResults();
    }

//get content search results
    public function getContentSearchResults($langId, $q, $perPage, $offset)
    {
        $this->builder->select('knowledge_base.*, (SELECT name FROM knowledge_base_categories WHERE knowledge_base.category_id = knowledge_base_categories.id) AS category_name, 
        (SELECT slug FROM knowledge_base_categories WHERE knowledge_base.category_id = knowledge_base_categories.id) AS category_slug');
        if (!empty($q)) {
            $this->builder->like('knowledge_base.title', cleanStr($q))->orLike('knowledge_base.content', cleanStr($q));
        }
        return $this->builder->where('lang_id', clrNum($langId))->orderBy('knowledge_base.created_at DESC')->limit($perPage, $offset)->get()->getResult();
    }

//delete content
    public function deleteContent($id)
    {
        $content = $this->getContent($id);
        if (!empty($content)) {
            return $this->builder->where('id', $content->id)->delete();
        }
        return false;
    }

/*
     * --------------------------------------------------------------------
     * Category
     * --------------------------------------------------------------------
     */

//add category
    public function addCategory()
    {
        $data = [
            'lang_id' => inputPost('lang_id'),
            'name' => inputPost('name'),
            'slug' => inputPost('slug'),
            'category_order' => inputPost('category_order')
        ];
        if (empty($data['slug'])) {
            $data['slug'] = strSlug($data['name']);
        }
        return $this->builderCategories->insert($data);
    }

//edit category
    public function editCategory($id)
    {
        $category = $this->getCategory($id);
        if (!empty($category)) {
            $data = [
                'lang_id' => inputPost('lang_id'),
                'name' => inputPost('name'),
                'slug' => inputPost('slug'),
                'category_order' => inputPost('category_order')
            ];
            $data['slug'] = removeSpecialCharacters($data['slug'], true);
            return $this->builderCategories->where('id', $category->id)->update($data);
        }
        return false;
    }

//get category
    public function getCategory($id)
    {
        return $this->builderCategories->where('id', clrNum($id))->get()->getRow();
    }

//get category by slug
    public function getCategoryBySlug($slug)
    {
        return $this->builderCategories->where('slug', cleanStr($slug))->get()->getRow();
    }

//get categories by langugae
    public function getCategoriesByLang($langId)
    {
        return $this->builderCategories->select('knowledge_base_categories.*, (SELECT COUNT(knowledge_base.id) FROM knowledge_base WHERE knowledge_base.category_id = knowledge_base_categories.id) AS num_content')
            ->where('lang_id', clrNum($langId))->orderBy('category_order')->get()->getResult();
    }

//delete category
    public function deleteCategory($id)
    {
        $category = $this->getCategory($id);
        if (!empty($category)) {
            return $this->builderCategories->where('id', $category->id)->delete();
        }
        return false;
    }

/*
     * --------------------------------------------------------------------
     * Support
     * --------------------------------------------------------------------
     */

/*
     * Status
     * 1: Open
     * 2: Responded
     * 3: Closed
     */

//add ticket
    public function addTicket($isSupportReply)
    {
        $userId = 0;
        $isGuest = 1;
        if (authCheck()) {
            $userId = user()->id;
            $isGuest = 0;
        }
        $data = [
            'user_id' => $userId,
            'name' => '',
            'email' => '',
            'subject' => inputPost('subject'),
            'is_guest' => $isGuest,
            'status' => 1,
            'updated_at' => date('Y-m-d H:i:s'),
            'created_at' => date('Y-m-d H:i:s')
        ];
        if ($isGuest == 1) {
            $data['name'] = inputPost('name');
            $data['email'] = inputPost('email');
        }
        if ($this->builderTickets->insert($data)) {
            $id = $this->db->insertID();
            return $this->addSubTicket($id, $isSupportReply, $userId);
        }
        return false;
    }

//add ticket
    public function addSubTicket($ticketId, $isSupportReply, $userId = null)
    {
        if ($userId == null) {
            $userId = 0;
            if (authCheck()) {
                $userId = user()->id;
            }
        }
        $data = [
            'ticket_id' => $ticketId,
            'user_id' => $userId,
            'message' => inputPost('message'),
            'attachments' => '',
            'storage' => 'local',
            'is_support_reply' => $isSupportReply,
            'created_at' => date('Y-m-d H:i:s')
        ];
        $arrayFiles = array();
        $attachments = helperGetSession('ticket_attachments');
        if (!empty($attachments)) {
            foreach ($attachments as $item) {
                $ext = '';
                $newName = $item->name;
                if (!empty($item->name)) {
                    $ext = pathinfo($item->name, PATHINFO_EXTENSION);
                }
                $newName = 'attachment_' . uniqid() . '.' . $ext;

$itemFile = new \stdClass();
                $itemFile->id = $item->fileId;
                $itemFile->orj_name = $item->name;
                $itemFile->name = $newName;

$newPath = 'uploads/support/' . $newName;
                //move to s3
                if ($this->storageSettings->storage == 'aws_s3') {
                    //move files
                    $awsModel = new AwsModel();
                    $data['storage'] = 'aws_s3';
                    if (!empty($item->tempPath)) {
                        $awsModel->putSupportObject($newPath, $item->tempPath);
                        deleteFile($item->temp_path);
                    }
                } else {
                    @copy($item->tempPath, FCPATH . $newPath);
                    @unlink($item->tempPath);
                }
                array_push($arrayFiles, $itemFile);
            }
        }
        if (!empty($arrayFiles)) {
            $data['attachments'] = serialize($arrayFiles);
        }
        if ($this->builderSubTickets->insert($data)) {
            if ($isSupportReply == 1) {
                $this->builderTickets->where('id', clrNum($ticketId))->update(['status' => 2]);
            } else {
                $this->builderTickets->where('id', clrNum($ticketId))->update(['status' => 1]);
            }
            helperDeleteSession('ticket_attachments');
        }
        return true;
    }

//get ticket
    public function getTicket($id)
    {
        return $this->builderTickets->where('id', clrNum($id))->get()->getRow();
    }

//get tickets count
    public function getTicketsCount($status)
    {
        if ($status == 1 || $status == 2 || $status == 3) {
            $this->builderTickets->where('status', clrNum($status));
        }
        return $this->builderTickets->countAllResults();
    }

//get tickets paginated
    public function getTicketsPaginated($status, $perPage, $offset)
    {
        if ($status == 1 || $status == 2 || $status == 3) {
            $this->builderTickets->where('status', clrNum($status));
        }
        return $this->builderTickets->orderBy('created_at DESC')->limit($perPage, $offset)->get()->getResult();
    }

//get tickets by user
    public function getTicketsByUserId($userId)
    {
        return $this->builderTickets->where('user_id', clrNum($userId))->orderBy('status, id DESC')->get()->getResult();
    }

//get tickets count
    public function getUserTicketsCount($userId)
    {
        return $this->builderTickets->where('user_id', clrNum($userId))->countAllResults();
    }

//get tickets by user
    public function getUserTicketsPaginated($userId, $perPage, $offset)
    {
        return $this->builderTickets->where('user_id', clrNum($userId))->orderBy('status, id DESC')->limit($perPage, $offset)->get()->getResult();
    }

//get subtickets
    public function getSubTickets($ticketId)
    {
        return $this->builderSubTickets->where('ticket_id', clrNum($ticketId))->orderBy('id DESC')->get()->getResult();
    }

//change ticket status
    public function changeTicketStatus($id, $status)
    {
        if (isAdmin() && ($status == 1 || $status == 2 || $status == 3)) {
            return $this->builderTickets->where('id', clrNum($id))->update(['status' => clrNum($status)]);
        }
        return false;
    }

//close ticket
    public function closeTicket($id)
    {
        $ticket = $this->getTicket($id);
        if (!empty($ticket)) {
            if (user()->id == $ticket->user_id) {
                return $this->builderTickets->where('id', $ticket->id)->update(['status' => 3]);
            }
        }
        return false;
    }

//delete ticket
    public function deleteTicket($id)
    {
        $ticket = $this->getTicket($id);
        if (!empty($ticket)) {
            $this->builderSubTickets->where('ticket_id', $ticket->id)->delete();
            return $this->builderTickets->where('id', $ticket->id)->delete();
        }
        return false;
    }

}

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Ubuntu

Sid Gifari From Gifari Industries - BD Cyber Security Team